Bookings &
Refunds Policy
Appointment Changes
Fitco Healthcare understands that unforeseen circumstances happen!
However in consideration for our team and other clients, it is expected that if you are unable to attend or need to change your booked appointment, you provide us with as much notice as possible, so we can offer your appointment to those on our waiting list.
You can call our reception team, leave a message (even after hours), or email us to let us know.
Cancellations within 24 hours may incur a fee, subject to the discretion of management.
As our practitioners strive at all times to adhere to their schedules, clients who arrive late to their appointment may receive a shorter treatment in an effort not to inconvenience other booked clients.
Clients who fail to attend their scheduled appointment will be billed a cancellation fee, subject to the discretion of management.
Product Purchase Refunds
Fitco Healthcare understands that sometimes we change our minds!
If you purchase something from our product range or buy a pack of exercise sessions and have a change of heart within 7 days of purchase, we’ll gladly refund (by way of bank transfer) or credit your Fitco Healthcare account.
We have everything on record, there’s no need for a proof of purchase!
For anything else, you are welcome to contact our team.
